How build and keep trust with others
Trust is easy to spend but hard to keep. Do you trust your team? Better yet, does your team trust you? The research case for trust is clear: Employees who are less trusted by their managers exert less effort, are less productive, and are more likely to leave the organization. Employees who do feel trusted are higher performers who go above and beyond role expectations. Plus, when employees feel their supervisors trust them to get key tasks done, they have greater confidence in the workplace and perform at a higher level. In any given workplace, there are various… Read More
A Better You (Part 2)
Four podcasts to help you lead and live with purpose. It’s amazing how far we can go when life stands still. Last week’s post kicked off a month-long series on becoming “A Better You.” Featuring four popular episodes from my podcast I Wish They Knew, the round-up offered great insights on discovering our hidden influence, developing a plan for productivity, growing sideways in our careers and finding that missing spark of motivation. Summertime is the perfect time for rethinking and reflecting. The stillness of summer provides just the right amount of time and space… Read More
Tame Your To-Do List
We can do more by getting more out of our lists. Here’s how. Ever get to the end of your day and realize that your to-do list is barely done? I’ve definitely had my share of days when I feel super busy but strangely unproductive. And when I look at that list and see all the things that aren’t crossed off, I get a sinking feeling of frustration and guilt. But instead of beating ourselves up for not paring our list down, there are steps we can take to make sure that… Read More
How To Show Appreciation To Your Remote Team
Offer personalized thanks, work flexibility and career-advancing support. While good leaders routinely look for ways to show appreciation to their employees, current conditions have made it harder – and perhaps even more important – to recognize the contributions of others. A prolonged work-from-home order or staggered return to the office means less visibility for some workers who may already fear they’re being overlooked. For others, receiving positive feedback or other forms of validation can provide a momentary and much-needed boost at a time when job-related stress and uncertainty remain high. A little appreciation goes a long way…. Read More
How To Deliver Difficult Feedback When You’re Working Apart
It starts with better planning, problem solving and partnership. While it’s certainly preferable to share corrective feedback face to face, current conditions may not allow it. The sustained shift to remote work has crimped the communications of many leaders, especially when they’re called upon to share difficult news from a distance. The result: Low-grade, infrequent feedback that often resembles a “praise sandwich” and glosses over the delicate but necessary information employees sometimes need to hear. Withholding feedback comes at a cost. A study by CEB showed that companies with a culture of open communication had… Read More
How To Prepare For a Difficult Conversation You Can’t Have in Person
Originally appeared at Inc. There’s no easy way to handle a difficult conversation. Whether you’re facing a high-stakes negotiation, delivering delicate feedback, or seizing a new opportunity, the words we share can have unmistakable impact. And with so many daily interactions now forced online, the physical distance and emotional detachment can make these virtual exchanges even harder. Delivering a well-placed message takes skill and savvy, but good communication starts with clear thinking, careful planning, and calibrated emotions. Here are four ways business owners and leaders can prepare for tough conversations with greater intention and reflection, especially when they… Read More
How to Communicate In Times of Change and Uncertainty
Change is a constant in every business, but managing through change can be highly volatile. Whether it’s the arrival of new management, disruptive technologies, or customer tastes, leaders must act decisively to pivot with the market while allaying fears and pushback from team members who cling to legacy thinking and behaviors. How effectively leaders respond to these challenges can be the difference between widespread chaos or calm. As a communications speaker and consultant, I’ve noticed that the most skillful and sensitive leaders take a coach approach to managing change cycles. They demonstrate empathy but provide the right amount of challenge and support…. Read More
Are You A Mind-Changer?
Originally appeared at Inc. It’s not easy to win people over. Whether you’re pitching to a skeptical investor, negotiating with a tough client, or sharing feedback with your team, the act of persuading others can drain time, emotion and resources — and doesn’t always produce a favorable result. People often resist information that doesn’t conform to their tastes or views, making it difficult for competing messages and ideas to break through. But according to Wharton professor Jonah Berger, we’re going about persuasion the wrong way. In his new book, The Catalyst, Berger argues that our default ‘push’ approach to persuasion,… Read More
Brainwriting vs. Brainstorming
This article originally appeared in Inc. For decades, leaders have relied on brainstorming to solve their toughest creative challenges. But simply throwing teams together with hopes they’ll produce a breakthrough idea is counterproductive. Not only does brainstorming often lead to conformity, but decades of research show that people tend to produce fewer ideas than they would working alone. And while certain adjustments can help, it’s time we gave brainstorming a much-needed fix. Instead of everyone talking at the same time, try to get everyone writing at the same time–an idea generating process called “brainwriting.” Bump Up Ideas With brainwriting, individuals are given time… Read More
How To Spot Your Your Next Hire In 10 Seconds
This article originally appeared in Inc. Hiring the right person for your business or team is one of the most critical decisions you’ll make. The effects on resources and morale can be significant: According to a recent survey by Robert Half, the high costs of even one bad hire include time lost to training, increased team stress, and diminished faith in the leader. It may even cause illicit activity to spread. And while due diligence helps, interviews that rely on heavily scripted and surface-level questions often fail to predict how someone will actually behave on the job. Here’s… Read More