Don’t inflate your feedback
Don’t inflate your message. Set the feedback record straight with these actions. It’s no surprise that people inflate their feedback, especially when the message is critical. To spare others (and ourselves) from blame, discord or even retaliation, we sugarcoat feedback with more innocuous-sounding words and phrases that soften its blow. Telling people their work is “good” or that there’s a “real possibility” for promotion in the future seems harmless enough. But is it? Not only does sugarcoating create confusion, but it holds others back from identifying and correcting performance flaws. Worse, managers… Read More
5 ways to heal the hurt of feedback
Turn the hurt into hope with a different outlook and attitude. Getting negative feedback, especially from those we respect and trust, can quickly become an emotional train wreck that leaves us feeling hurt, helpless, and even a little bit hopeless. And when critical feedback is repeated over time, researchers have found that it can diminish our productivity, motivation and even our prospects for employment. Ouch. How can we turn a hurtful comment into a helpful construct? Try practicing the following five techniques, and you’ll start receiving feedback without fear — and maybe even with joy! Receive, don’t respond Instead… Read More
For better feedback, be a mirror holder
Try to enlarge someone else’s view, rather than your own. Getting others to accept our feedback can be challenging, especially when we have tough news to share. Deep inside the human mind, negative feedback can cause others to become defensive, angry, and self-conscious. It can weaken their overall effectiveness at work. And it can even drive them to seek out others who affirm, rather than challenge, their positive self-view. Throw in a host of delivery problems – lack of frequency, rater bias, and high-stakes settings – and it’s no wonder why managers either dodge feedback altogether… Read More
Jerks at Work: A Better Approach
Before you blame and shame, try to name the cause of jerky behavior. Jerks at work: A sad but stubborn fact of office life. Office jerks cause all sorts of havoc, from minor annoyances to full-blown office showdowns. These experiences slowly deplete our energy, drain our emotional well-being, and make it downright unpleasant to show up for our jobs. It doesn’t have to be that way. Tessa West, a social psychologist at NYU, joined me on I Wish They Knew to provide some insights and instructions on how to handle office jerks — without… Read More
Put on your feedback game face
With feedback, what we show matters more than what we say. You’ve crafted the right message. You’ve carefully prepared your points. You’ve chosen an appropriate time and place to have the conversation. So how come your feedback fell flat? Good managers know how to hone their message. They make sure it’s specific, timely, fair and driven by dialogue. These are important attributes of effective feedback, but they’re only part of the equation. Savvy managers understand the invisible truth about feedback: What we show matters more than what we say. Our face is… Read More
Feedforward: Look forward, not back
Good feedback looks forward, not back. Getting others to accept our feedback can prove challenging, especially when it’s critical. Worried that their feedback may lead to hurt feelings or diminished productivity, managers resort to face-saving techniques like the “praise sandwich” that end up doing more harm than good. The result is a wobbly feedback culture built largely upon evasion, confusion, and self-delusion. This dynamic can change with a better message — and a bolder mindset. Based on my research and work with leadership teams, I’ve found that when performance conversations are powered by partnership, the landscape shifts…. Read More
Dealing with Negative Feedback
Negative feedback is inevitable, but how we deal with it is up to us. Getting negative feedback, especially from those we respect and trust, can quickly become an emotional train wreck that leaves us feeling hurt, helpless, and even a little bit hopeless. And when critical feedback is repeated over time, researchers have found that it can diminish our productivity, motivation and even our prospects for employment. The good news? We can flip the script on negative feedback by changing the story. While we can’t control what happens to us, we can… Read More
How to “AIM” for better goals
Setting goals is good. Supporting and delivering on them is better. Here’s how. The only thing more cliché than setting New Year’s resolutions? Breaking them. According to a recent study, less than 20% of us actually manage to follow through. More than one-third of our resolutions are abandoned by February. And after falling off the wagon a few times, we tend to further weaken our willpower with self-limiting thoughts. It’s no wonder why so many people have decided to quit making resolutions altogether and set goals instead. But even then, we need… Read More
Humbler Ways To Make A Bold First Impression
Landing a new job, especially a promotion, can be an exciting career move — but not without its share of complications. This can be particularly true for leaders whose zeal for racking up early wins can be perceived as threatening to those who don’t know them or their intentions, setting up these leaders and their teams for potential conflict and friction. Instead of waiting for acclimation, new leaders can take control of their own image with deliberate and proactive actions that demonstrate humility and earnestness — qualities that go a long way… Read More
Build a Culture of Respect: An Interview with Stan Richards
The legendary ad man talks teams, leadership and how great work starts with a culture of respect. Stan Richards is an advertising legend. He’s the founder and principal of the Richards Group, the largest privately-held ad agency in the country whose memorable campaigns have ranged from the folksy (Motel 6’s “We’ll leave the light on for you”) to the renegade (Chic-fil-A’s irreverent cows). But Richards’ proudest achievement is the company culture he’s fiercely built and protected over more than four decades – a no-barriers, no bull “peaceable kingdom” where information is shared… Read More