There are few things more uncomfortable than giving and receiving feedback. Judgment, worry, disappointment, pain – when these deeply-felt emotions enter the conversation, they can complicate relationships, crimp performance, and diminish trust. To create a fearless feedback culture, we need to change its tone and trajectory –starting with a bolder mindset and message.

In this interactive and evidence-based general session, leaders and individual contributors will explore the impact of FEEDFORWARD™, a fearless alternative to traditional feedback. FEEDFORWARD™ amplifies strengths, promotes dialogue, and focuses on future success instead of past failure – creating performance partnerships built on straight talk and genuine relationships.

Starting with the brain-based case against traditional feedback, you’ll discover why appraisal systems often underperform, how managers miss critical information, and the reason feedback often stifles growth rather than promotes it. From there, you’ll learn how FEEDFORWARD™ can shift legacy thinking and practices to produce robust partnerships powered by candor, clarity and connectedness. Work has changed. With FEEDFORWARD™, so can the way we talk about it.

When feedback fails, sales suffer. Meetings aren’t booked, leads aren’t closed, and predictability is elusive. Strong sales depend on robust feedback, but without the right skills and savvy, we strain our results and relationships. Sales managers need a playbook for giving feedback without fear or friction – a plan to move their people and pipeline forward: FEEDFORWARD™.

FEEDFORWARD™ is a strengths-based, forward-looking view of success. Instead of focusing on past failures, FEEDFORWARD™ emphasizes future possibilities. Blending cutting-edge behavioral science with practical solutions, FEEDFORWARD™ reinforces the lines of communication and trust through a partnership model that empowers others to grow.

Whether you’re looking to support individual performance, improve team effectiveness, or drive company culture, FEEDFORWARD™ provides the mindset and skillset that leads to sales success.

It’s widely recognized that our work reflects our well-being. But how we talk about work can dramatically impact the way we feel – delivering either a lift or blow to our standing, sanity and overall sense of self.

Through a lively blend of storytelling, science and strategy, you’ll explore the surprising link between performance feedback and workplace well-being. Learn how effective feedback can become a catalyst for emotional fitness, driving more positive and productive dialogue that energizes work, fosters deep connection among teams, and creates a human-centered workplace built on empathy and trust.

By crafting a message of mattering, we enable others to do their best work while experiencing their fullest selves – all while putting people at the center of their career growth and development. When people feel that their purpose and practice are one, work becomes an elevating experience.

In an era where artificial intelligence (AI) is transforming industries and reshaping human interactions, the importance of feedback has never been more critical. This keynote explores the intricate connection between feedback and AI, highlighting how feedback serves as a vital catalyst for improved communication and provides a much-needed human touch in our increasingly artificial world.

Finding our human voice has never been harder – or more important – than it is today. Learn how to recover and refine your essential skills as a communicator to make every conversation count. Even with sweeping advances in the way we communicate, the power of our human voice is something that cannot be replaced by machines – so long as we know how to use it.